St Mary's, Isles of Scilly, Cornwall, TR21 0PL
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Advance Booking: We recommend booking as early as possible to secure your preferred date and time. All bookings require a 24-hour notice period.
Payment: Full payment is required at the time of booking unless otherwise agreed.
Booking confirmation: Your booking is only confirmed once you receive a confirmation email from us. If you do not receive this, please get in touch.
- Our RIB is a fast-moving open boat, meaning there will be movement, bouncing, and possible splashing.
- You must assess whether this trip is suitable for you. We cannot provide medical advice - please consult a doctor before you attend if you are unsure.
Our trips may not be suitable if you:
- Are pregnant.
- Have back, neck, spinal, hip, or joint conditions.
- Have osteoporosis, heart conditions, epilepsy, dizziness, or a nervous disposition.
- Have had recent surgery.
Passengers must be able to brace themselves effectively against the boat’s movement. Those who are frail, elderly, or very young may not be suitable to travel.
The skipper has the right to refuse boarding if they believe a passenger’s safety may be at risk. No refund will be issued in this case.
Alcohol & drugs: Passengers who appear intoxicated or under the influence of drugs will not be allowed to board, and no refund will be given.
Safety instructions: All passengers must follow the skipper and crew’s instructions. Failure to comply may result in refusal of service without refund.
Late Arrivals: We can only wait up to 10 minutes after your scheduled departure time. If you miss your departure, we cannot reschedule or offer a refund.
Boarding Requirements:
- Boarding may involve stepping onto uneven, slippery surfaces.
- Seating is on jockey-style seats, which require passengers to sit astride. A reasonable level of mobility is required.
Clothing & Personal Belongings:
- Dress for the conditions - it is always colder at sea.
- Wear flat, non-slip shoes (no heels).
- Expect spray and splashing - we do not provide waterproofs.
- Limited storage space - only bring small bags if necessary.
Water taxi trips are usually 15–20 minutes but can still be cold and wet - please dress accordingly.
Children must be accompanied by an adult.
We are not liable for any injury, loss, or damage to personal belongings.
- Trips are weather-dependent. If we need to cancel due to poor conditions, we will offer a full refund or reschedule.
- We reserve the right to alter routes, timings, or cancel trips if required for safety reasons.
By booking with us, you accept these terms and understand that participation is at your own risk.
We understand that plans can change, and we strive to be as flexible as possible. Please review our cancellation policy below:
Cancellations by you:
- 24+ hours' notice: Full refund.
- Less than 24 hours' notice: 50% refund.
- No-shows or late arrivals (10+ minutes late): No refund.
Cancellations by us
- If we cancel due to poor weather or insufficient numbers, you will receive a full refund or the option to reschedule.
We appreciate your understanding and cooperation. If you need to cancel or reschedule, please contact us as soon as possible.
